Late last week it was my unfortunate experience to have my email account hacked. My shock and displeasure with the situation mattered not one bit. That everyone whose email address was stored in my contacts was contacted with an annoyingly irritating email asking for help was embarassing in the extreme. That all of my email contacts, and all of my email folders dating back close to ten years were wiped out-shocking.
Of course this had to happen on a Friday. Events take time to unfold. By the time that I knew I needed help, the weekend was looming. I had the weekend with no available help to feel resentful and worried. I really dislike anything that makes me feel like this. I have a passion for making things grow. I have a big love for living things-this means people, plants, animals, lichens-I am not so fond of slime molds, but I respect that they live. I have no patience for worrying trouble like a tongue on a sore tooth. I like to wade right in, and put things to right. But there was nothing I could do until my IT person returned from his vacation. A computer, and all that goes with it- that machine comprised of characters, numbers and marks on a page that somehow get translated by a person into a photograph, a story, a video, or a letter can enable all kinds of things I would never have thought possible. Please keep in mind that I was anxious the entire 2 hours it took to install my first fax machine. I am a little more savvy now. It is one of the most amazing tools I have ever had at my disposal. People 1/3 my age expect everything that comes from their computer-I am still simply amazed by it. A computer can be the next best thing to a trip to the Chelsea Garden Show. Want to see pictures, or videos? There are more to choose from than I could ever look at. I see things, I learn, I communicate after a fashion. A computer is much like a third hand.
There are those things not to like. If you have tried to solve a problem with your phone via the account you set up at the My Verizon website, be prepared to dig in and stay put. Service websites may list 1000 possible issues you want to discuss, but are any of them your issue? They don’t seem to be mine. Have you ever hung up, not knowing what option to choose? Me too! It can take 20 minutes to find a phone number, and even longer to actually get to talk to a person. I am amazed that a tech support person from Verizon was on the line with me for over 1/2 hour, until everything got sorted out. Gracious and patient, she was. A person to talk to-the best. At my shop I am adamant about this one thing. Answer the phone. Just answer.
It took my IT person almost 7 hours to sort out, solve, and return my computer to a working state. He had little interest in discussing why someone would hack my email. I understand-after all, what would be the point of that exercise? The idea is to get going again. When something dies in my garden, there is the frustration, and inevitably the idea to understand what happened. It is not always possible to know what happened. Plants thrive, and they die. Don’t mourn too long. Mourn properly, and then stop crying in public. Cry in private for as long as you want. Getting going again after something fails is an awkward way of expressing the idea of experience. I can wring my hands over what didn’t work, or I can plant again. It is my choice to keep on gardening. No one, and nothing can keep me from it-no one but me, that is.
Loosing all of those files took my breath away. 5 days later, that loss seems like an opportunity to start fresh. I didn’t loose one thing that enables me to live. I lost 10 years of computer recorded history. But I didn’t loose any memories, or experience. I have been thinking a lot about this. Being older, I am not so crazy about change, or unexpected developments. But unexpected developments can clear musty air. Get the old blood moving. From this day forward-doesn’t this sound good?